Response Codes

warning

Please note that we consider adding new response codes as backward compatible. You should then build you business rules based on the status and use response codes as additional information, rather than use response codes as required information.

Check status: approved

Code	Summary	Description	idv	certified idv	fav	iddv	wbv
10000	approved	The verification has been approved	✓	✓	✓	✓	✓

Check status: retry_required

Applicant engagement issue

Code	Summary	Description	idv	certified idv	fav	iddv
61101	applicant_never_started	Applicant was probably not redirected to the application and never started the flow	✓	✓	✓	-
61111	applicant_not_ready	Applicant explicitly stated that they wanted to perform the identity verification later by clicking on the dedicated button	✓	✓	✓	-
61112	applicant_no_document	Applicant explicitly stated that they did not have their document with them by clicking on the dedicated button	✓	✓	-	-
61113	camera_access_refused	Applicant did not give access to the camera despite the dedicated instructions	✓	✓	✓	-
61121	applicant_drop	Applicant left the process before the capture phase and the verification URL expired (by default the expiration time is 15 minutes)	✓	✓	✓	-

Video streaming issue

Code	Summary	Description	idv	certified idv	fav	iddv
61201	connection_insufficient	Applicant did not have a sufficient connection to perform the capture	✓	✓	✓	-
61202	browser_not_supported	Applicant's browser was not suitable for video streaming	✓	✓	✓	-
61203	camera_not_found	Applicant's device did not have any camera	✓	✓	✓	-
61911	corrupted_videos	The received videos cannot be played	✓	✓	✓	-
61205	sms_not_received	DEPRECATED	-	-	-	-

Document capture issue

Code	Summary	Description	idv	certified idv	fav	iddv
61301	document_blurry	Applicant's document is too blurry (mostly due to too much movement but if this error persists the camera quality might be at fault)	✓	✓	-	✓
61302	document_lighting_issue	Applicant performed the document capture under poor lighting conditions	✓	✓	-	✓
61303	document_not_in_color	Applicant's document is not captured in color	-	-	-	✓
61310	document_front_not_captured	Applicant has not captured the front of the document	✓	✓	-	✓
61311	document_back_not_captured	Applicant has not captured the back of the document	✓	✓	-	✓
61312	document_partially_hidden	Applicant hides part of the document	✓	✓	-	✓
61313	document_not_tilted	Applicant did not present a dynamic view of the document	✓	✓	-	-
61314	document_challenge_timeout	Applicant failed to meet the document challenge and the verification expired	-	✓	-	-
61315	document_barcode_unreadable	DEPRECATED	-	-	-	-

Secondary document capture issue

Code	Summary	Description	idv	certified idv	fav	iddv
61321	secondary_document_blurry	Applicant's secondary document is too blurry (mostly due to too much movement but if this error persists the camera quality might be at fault)	✓	-	-	-
61322	secondary_document_lighting_issue	Applicant performed the secondary document capture under poor lighting conditions	✓	-	-	-
61330	secondary_document_front_not_captured	Applicant has not captured the front of the secondary document	✓	-	-	-
61331	secondary_document_back_not_captured	Applicant has not captured the back of the secondary document	✓	-	-	-
61332	secondary document_partially_hidden	Applicant hides part of the secondary document	✓	-	-	-
61333	secondary_document_not_tilted	Applicant did not present a dynamic view of the secondary document	✓	-	-	-

Face capture issue

Code	Summary	Description	idv	certified idv	fav	iddv
61401	face_video_blurry	Applicant's video of their face is too blurry (mostly due to too much movement but if this error persists the camera quality might be at fault)	✓	✓	-	-
61402	face_video_lighting_issue	Applicant performed their identity verification under poor lighting conditions	✓	✓	-	-
61410	face_not_captured	Applicant has not presented a face	✓	✓	✓	-
61411	face_partially_hidden	Applicant did not show the full front view of their face	✓	✓	✓	-
61412	face_not_turned	Applicant did not move to prove the liveness	✓	✓	✓	-
61413	face_challenge_timeout	Applicant failed to meet the face challenge and the verification expired	-	✓	-	-
61414	various_faces_detected	DEPRECATED	-	-	-	-

Other issues

Code	Summary	Description	idv	certified idv	fav	iddv
61901	internal_error	An internal error prevents us from completing the verification, we do our best to reduce the occurrence of this case	✓	✓	✓	✓

Check status: declined

Document non compliant

code	summary	Description	idv	certified idv	fav	iddv	wbv
62101	document_expired	Applicant presented an expired document	✓	✓	-	✓	-
62102	document_not_accepted	Applicant presented a document which is not accepted	✓	✓	-	✓	-
62103	document_damaged	Applicant has submitted a damaged document	✓	✓	-	✓	-
62104	unsupported_alphabet	Applicant has submitted a document containing an unsupported alphabet	✓	✓	-	✓	-
62201	document_photocopy	Applicant presented a photocopy of the document	✓	✓	-	✓	-
62202	document_screenshot	Applicant presented the document on a screen	✓	✓	-	✓	-

Secondary document non compliant

code	summary	Description	idv	certified idv	fav	iddv	wbv
62121	secondary_document_expired	Applicant presented an expired secondary document	✓	-	-	-	-
62122	secondary_document_not_accepted	Applicant presented an secondary document which is not accepted	✓	-	-	-	-
62123	secondary_document_damaged	Applicant has submitted a damaged secondary document	✓	-	-	-	-
62124	secondary_document_unsupported_alphabet	Applicant presented an secondary document containing an unsupported alphabet	✓	-	-	-	-
62221	secondary_document_photocopy	Applicant presented a photocopy of the secondary document	✓	-	-	-	-
62222	secondary_document_screenshot	Applicant presented the secondary document on a screen	✓	-	-	-	-

Identity fraud

code	summary	Description	idv	certified idv	fav	iddv	wbv
62301	document_counterfeit	Applicant has submitted a counterfeit or falsification	✓	-	-	✓	-
62302	document_stolen	Applicant presented a document declared as stolen or lost	✓	-	-	✓	-
62303	document_swap	Applicant presented the front and back of two different documents	✓	-	-	-	-
62331	secondary_document_counterfeit	Applicant has submitted a counterfeit or falsification as an secondary document	✓	-	-	-	-
62332	secondary_document_stolen	Applicant presented an secondary document declared as stolen or lost	✓	-	-	-	-
62333	secondary_document_swap	Applicant presented the front and back of two different documents	✓	-	-	-	-
62334	secondary_document_mismatch	Applicant is not the owner of the secondary document	✓	-	-	-	-
62304	face_mismatch	Applicant does not match the photograph of the document	✓	-	-	-	-
62305	face_not_live	Applicant has presented a photography or a video of someone else's face on a screen or on a physical medium	✓	-	✓	-	-
62306	face_alteration	Applicant has altered their appearance	✓	-	✓	-	-
62307	asset_digital_alteration	Applicant has digitally altered the assets	✓	-	✓	✓	-
62321	face_face_mismatch	Applicant of the face authentication is not the one who performed the identity verification	-	-	✓	-	-
62399	generic_fraud	Replace all other Identity Fraud codes for certified identity verification	-	✓	-	-	-

Prohibited behavior

code	summary	Description	idv	certified idv	fav	iddv	wbv
62401	declared_identity_mismatch	Applicant's identity does not match with the expected one	✓	✓	-	✓	-
62402	suspicious_device	Applicant used a device that has been technically altered	✓	✓	✓	-	-
62403	consent_unclear	Applicant seems to have performed the capture against their will	✓	✓	✓	-	-
62404	multiple_documents	Applicant show multiple documents	✓	✓	-	✓	-
62405	known_fraudulent_face	The applicant has recently performed a fraud attempt	✓	✓	✓	-	-

Website compliance issues

code	summary	Description	idv	certified idv	fav	iddv	wbv
72381	missing_terms_and_conditions	T&Cs are missing	-	-	-	-	✓
72382	missing_privacy_policy	Privacy Policy is missing	-	-	-	-	✓
72383	missing_refund_policy	Refund Policy is missing	-	-	-	-	✓
72384	missing_customer_service_contact	Customer Service contact is missing	-	-	-	-	✓
72385	missing_legal_entity_name	Legal entity name is missing	-	-	-	-	✓
72386	missing_legal_entity_address	Legal entity address is missing	-	-	-	-	✓
72387	missing_country_of_incorporation	Country of Incorporation is missing	-	-	-	-	✓

Check status: inconclusive

Meaning the verification checks could not be completed

Medium issue

Code	Summary	Description	idv	certified idv	fav	iddv	wbv
71181	url_does_not_exist	URL does not exist	-	-	-	-	✓
71182	website_not_available	Website could not be reached	-	-	-	-	✓
71183	website_protected	Website is protected and cannot be accessed	-	-	-	-	✓

Other issues

Code	Summary	Description	idv	certified idv	fav	iddv	wbv
71901	internal_error	An internal error prevents us from completing the verification, we do our best to reduce the occurrence of this case	-	-	-	-	✓

Verification status: refused

Code	Summary	Description	idv	certified idv	fav	iddv
63001	applicant_refusal	Applicant explicitly refused to do the verification process by clicking on the dedicated button.	✓	✓	✓	-

Verification status: pending or inconclusive

Code	Summary	Description	idv	certified idv	fav	iddv
64001	forcibly_closed	You have created a new attempt or the verification has been anonymised while the attempt was still valid	✓	✓	✓	✓