Manage retries

If the first attempt is unsuccessful and the verification status changes to retry-required, you can create a new attempt for the user to retry the flow. You can use the Create an attempt endpoint.

We recommend sharing guidance from the response codes with the applicant to help them succeed in their next attempt. For example, if the user's data connection is poor, let them know so they can try to improve it.

If the verification status changes to declined, you will need to create a new identity verification if you want to allow the applicant to retry.